SHIPPING & RETURN POLICY
SHIPPING
Tracking and secure checkout are provide for all orders.
Processing Time
We do our best to process & ship all order as soon as possible. Most orders are processed within 48 hours.
Tracking Your Order
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.
You can also check your order using your tracking number here.
Shipping Time:
In most cases, orders will be delivered during 3-6 days, sometime 8-12 days.
If you have any problem with your order, feel free to contact us by email info@favaiairbrush.com
RETURN
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@favaiairbrush.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@favaiairbrush.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The liquid product is non-returnable, but if the item arrives damaged or defective, you may request a refund or replacement.
You can get a 7-day return qualification if you meet the following conditions:
|
Return Conditions |
Whether to support return within 7 days |
Whether to charge return freight |
Remarks |
|
Product functional failure or product quality problem |
Yes |
No |
During the review, you need to provide physical photos or small videos, so that after-sales personnel can quickly make judgments and handle them in time. |
|
The product has missing parts. Missing parts refer to missing original accessories |
Yes |
No |
During the review, you need to provide physical photos or small videos, so that after-sales personnel can quickly make judgments and handle them in time. |
|
There are signs of wear, bumps, disassembly, and tearing of the label on the surface of the product |
Yes |
No |
During the review, you need to provide physical photos or small videos, so that after-sales personnel can quickly make judgments and handle them in time. |
|
In addition to the above three reasons, such as returns due to personal reasons (such as dislike, unneeded, not Suitable, etc.), it should be unused and does not affect secondary sales
|
Yes |
Yes |
For personal reasons, you need to bear the relevant freight for the return of the goods |
Note:
The receipt date is based on the actual arrival date displayed on the logistics platform.
Please return the product as its original state.
To start a return, please contact us at info@favaiairbrush.com. The subject of the email should be "Return". Please provide order number or your purchase receipt, and the reason for the return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package
Items returned without contacting us will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@favaiairbrush.com.
Contact us
If you’ve tried all the steps above and the problem still isn’t fixed, feel free to reach out to us — we’re here to help and will do our best to get it sorted quickly!
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Si vous avez essayé toutes les étapes ci-dessus et que le problème n’est toujours pas résolu, contactez-nous sans hésiter — on est là pour vous aider et on fera de notre mieux pour régler ça rapidement !
INFO@FAVAIAIRBRUSH.COM